Shipping policy
At Bijuvera, we offer a free and reliable shipping service so you can enjoy your shopping experience to the fullest. Below, you will find all the information you need to know about our shipping policy.
1. Preparation and Shipping Time
Order preparation: We process and prepare your order within 1 business day from the confirmation of your purchase. The cut-off time for placing an order is 6:00 p.m. (GMT+01:00), Central European Standard Time (Madrid). Orders placed after this time will be processed on the next business day. Orders are processed from Monday to Friday.
Shipping time: Once shipped, your order will take between 2 and 3 business days to arrive at its destination. Deliveries are made from Monday to Friday.
2. Shipping Methods
Available shipping method: We offer free shipping on all orders.
Shipping carrier: We work with Correos to ensure that your orders arrive quickly and safely.
3. Shipping Costs
All orders include free shipping, regardless of the purchase amount.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking link. This will allow you to check the status and location of your shipment in real time.
If you have any questions about tracking your order, please do not hesitate to contact us.
5. Shipping Issues
In the event of any shipping issue, such as delays or damaged packages, please contact us through:
Email: info@bijuvera.com
Phone: +34 684 744 108
If you receive a damaged or incomplete order, please contact us immediately. We will assess the situation and offer you a solution as soon as possible.
6. Failed Deliveries
If a package cannot be delivered due to an incorrect address provided by the customer or because it has not been collected, the customer will be responsible for the reshipping cost, which will have an additional charge of €5.
To avoid issues, we recommend carefully reviewing your contact information and delivery address before confirming your purchase.
7. Additional Information
We do not offer international shipping and do not ship products outside Spain.
Please make sure you are available to receive the package or provide clear delivery instructions.
If you have any questions or need more information, please do not hesitate to contact us:
Business Name: Bijuvera
Phone: +34 684 744 108
Email: info@bijuvera.com
Customer Service Hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m. (GMT+1)
We are here to help you enjoy your shopping experience.