Frequently Asked Questions (FAQs)

1. How long will it take for my order to arrive?

We process all orders within 1 business day of receiving payment. Generally, packages arrive within 2 to 4 business days. We will send you a tracking link by email so you can track your order at all times.

2. How much does shipping cost?

Enjoy 100% free shipping throughout Spain, including the peninsula and islands, regardless of your purchase amount!

3. Can I return a product if it doesn't fit or I don't like it?

Yes, you have a generous period of up to 14 calendar days from receipt of your order to make a return or exchange the size. For the return to be valid, the product must be unused, in its original packaging, and with all its accessories.

4. Who covers the return costs?

The customer will be responsible for return costs (which have a fixed cost of €5), whether for a size exchange, a product exchange, or any other reason. If the product turns out to be defective, we will cover the associated costs.

5. What options do I have when returning a product?

You choose the option that best suits your needs:

Full refund of your money.
Exchange for a different size or model.
A voucher for future purchases at Bijuvera.

6. What do I do if the product arrives damaged or is incorrect?

Please write to us at info@bijuvera.com including your order number, clear photos of the problem, and a brief description. We are committed to offering you a quick and cost-free solution.